Service 02 — Process Automation & AI
Process Automation & AI
We design robotic process automation and applied AI solutions that take repetitive, error-prone manual work off your team's plate — connecting systems that were never meant to talk to each other.
Automation should remove repetitive effort while keeping people in control of exceptions and decisions. We start with one process, its owner, and a measurable baseline. Rules-based workflows, integrations, and AI-assisted steps are selected according to the data, risk, and effort involved.
What we deliver
RPA Implementation
Bot development for data entry, reconciliation, reporting, and cross-system data transfer — built to survive your existing software updates.
Applied AI & Machine Learning
Document classification, anomaly detection, and predictive models integrated directly into your operational workflows, not left as standalone experiments.
Custom Middleware Development
Purpose-built integration layers connecting legacy systems, ERPs, and modern cloud platforms without risky rip-and-replace migrations.
Workflow Redesign & Optimization
Process mapping and re-engineering before automation — so we automate the right steps, not just the existing ones.
Services for specific business needs
Approvals and document workflows
Route requests to the right person, track decisions, and generate or organize documents. Examples include purchasing approvals, employee onboarding, service requests, and document review.
Data synchronization and reconciliation
Connect records across applications and flag differences for review. Design validation rules, ownership, retries, and traceability so automation does not simply move errors faster.
RPA for repetitive desktop tasks
Evaluate robotic process automation where a supported API is unavailable. Account for interface changes, credentials, execution environments, and the operational cost of maintaining the robot.
AI-assisted information processing
Explore classification, extraction, summarization, or retrieval against approved information. Validate outputs with representative examples and keep human review where an error could affect the business.
Technology choices for your environment
Tools are selected around compatibility, licensing, data, and support needs. The technical scope is confirmed in the proposal.
- Power Automate and Power Apps
- Candidates for workflow orchestration, approvals, and simple business interfaces. Connector availability, execution limits, environments, and licensing shape the design.
- APIs, webhooks, and integration services
- Custom services or tools such as Azure Logic Apps can connect systems where direct integration is a better fit than a desktop robot. Design for retries, duplicate events, and clear failure reporting.
- AI services and retrieval
- Copilot Studio and approved model APIs are options for selected use cases. Evaluate access to source data, retention settings, output quality, and ongoing operating cost before selecting a service.
Support and continuity
Workflow monitoring and recovery
Agree on alert ownership, failed-run investigation, connector changes, and recovery procedures. Assign a business owner so exceptions can be resolved rather than accumulating silently.
Measured improvement
Compare cycle time, rework, and exception volume against the starting point. Adjust rules and user guidance as the process changes, and reassess AI outputs when models or source information change.
Deliverables we can agree on
- Process map and baseline measures
- Pilot with acceptance criteria and exception paths
- Workflow configuration and operating instructions
- Monitoring responsibilities and improvement backlog
Built for your industry
- Financial services & back-office operations
- Logistics & supply chain
- Manufacturing operations support
- Shared services & business process centers
- Healthcare administration
Why partner with SISTEG GROUP
- Automation scoped around measurable ROI, not automation for its own sake
- Deep integration experience across legacy ERPs and modern cloud platforms
- AI solutions delivered as production systems, with monitoring and fallback logic
- Same engineering team supports automation, infrastructure, and M365 environments
Frequently asked questions
- What is robotic process automation (RPA) and how can it help my business?
- RPA uses software bots to perform repetitive, rules-based tasks — like data entry, reconciliation, or report generation — freeing your team to focus on higher-value work while reducing manual errors.
- Can you integrate AI into our existing systems without a full replacement?
- Yes. Most of our AI implementations sit alongside existing ERPs, CRMs, and line-of-business software through custom middleware, avoiding disruptive rip-and-replace projects.
- What kind of manual processes are good candidates for automation?
- High-volume, rules-based, repetitive tasks — invoice processing, data reconciliation, report generation, and cross-system data transfer — typically offer the fastest and clearest return on automation investment.
- How do you measure ROI on automation projects?
- We baseline current process time, error rate, and headcount cost before implementation, then track the same metrics post-deployment so the business impact of each automation is measurable, not anecdotal.
Connect other parts of your business
LET’S TALK ABOUT YOUR PROJECT
The next step starts with your needs.
Tell us about your business, the service you need, and the challenge you want to solve. We’ll help define the scope and next steps.